Using outdated IVRs is an expensive way to frustrate your customers. These systems are difficult to iterate, confining your customers to a phone tree with a limited set of choices. Modern IVRs can do more than say “Press 1”.
Crafting a more efficient IVR helps customers find what they’re looking for faster, and is more cost-effective for your business.
Build voice assistants to guide customers through a self-service experience using the AI-powered Autopilot platform. Now, you can serve customers at scale.
Integrate custom data sources and business processes to your IVR using flexible API tools. Now you can weave context into every customer interaction with customer data.
Tweak your IVR as you gather customer feedback to deliver a tailored, transformative experience that’s unique to each customer.
Your IVR should be flexible enough to match the movements of customer preferences. ConneXio Cloud gives you the tools to add new features, tweak existing ones, and iterate your IVR easily.
Easily integrate different channels into your IVR to reach customers on the medium that suits them best.
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