Workspace

Agent Workspace is the Agent’s Hub for all communication handling. Whether it is Calls, SMS/Text, Web Chat, Email or other channels; Agents can handle all from one central place within ConneXio Workspace.

Features of Workspace

Omni-Channel Communication hub for Agents

Drag & Drop Customizable Interface for Agents

Task Management

Customizable Dispositions

Custom Scripting Options

– Open API Architecture

Customer Information & Notes Display

– Display information from the ConneXio CRM or external systems

Custom Scripting Options

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