Your contact center is often the first point of interaction for a customer. The employees who work there become the voice of your brand and

The business world is moving towards self-service more and more every day and interactive voice response (IVR) is an essential tool for it. IVR uses

One of the worst scenarios a call center can face is the burnout of its agents. To prevent it from happening as much as possible,

Telemarketing is still one of the most effective strategies when growing your business. Building a quality telemarketing strategy that is focused on bringing value to

You can’t expect to have great customer service if you don’t have the right people for that job. Your company can have the best tools,

  Having a job we like allows us so much more than paying bills. If we’re staying motivated at work, we can grow professionally and

Interactive Voice Response enables computers to interact with humans by voice usage and touch-tone telephone keypad inputs. With IVR, you can connect your customers with

There’s no doubt about service level being one of the most important KPIs. It measures the accessibility degree of a call center to customers and