Privacy Policy
Last Updated: September 1st, 2024
This Privacy Policy outlines how ConneXio Cloud LLC, doing business as ConneXio Cloud ("Company," "we," "us," or "our") collects, uses, shares, and protects information through our SaaS offerings, including but not limited to our PBX and VoIP Phone Platform, CRM, Workforce Management, and Contact Center solutions (collectively, the "Services").
By using our Services, you agree to the practices outlined in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using our Services.
1. Information We Collect
We collect the following types of information:
1.1 Personal Information
Personal information includes data that identifies, relates to, or describes a particular individual. This includes but is not limited to:
Name
Email address
Phone number
Mailing address
Billing and payment information
Account information (e.g., usernames, passwords)
1.2 Non-Personal Information
Non-personal information includes data that does not directly identify a specific individual, such as:
IP address
Browser type and version
Time zone settings and location
Device information (e.g., operating system, hardware)
Interaction data (e.g., page views, clickstream, navigation paths)
1.3 Automatically Collected Information
We collect certain information automatically when you use our Services:
Cookies and similar technologies (e.g., pixels, web beacons) to track usage and preferences.
Analytics data, such as your usage patterns, to improve the functionality of our Services.
2. How We Use Your Information
We may use your information for the following purposes:
2.1 Service Provision
To provide, operate, and maintain our Services.
To process transactions and manage your account.
To communicate with you, including customer support, notifications, and updates.
2.2 Personalization
To customize and improve your experience on our platform.
To provide personalized recommendations based on your interactions with the Services.
2.3 Analytics and Improvement
To understand how users interact with our Services and make improvements based on this data.
To track the effectiveness of marketing campaigns and analyze trends.
2.4 Legal and Security
To protect our company, users, and partners from fraud, security threats, and unauthorized access.
To comply with legal obligations, court orders, or government requests.
3. Data Sharing and Disclosure
We do not sell your personal information. However, we may share your information in the following circumstances:
3.1 Third-Party Service Providers
We may share your data with trusted third-party service providers who assist us in operating our Services. These providers are bound by strict confidentiality agreements and can only use your information as instructed by us.
3.2 Legal Compliance
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court, government agency).
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you if your information becomes subject to a different privacy policy.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your data, we will securely delete or anonymize it.
5. Your Rights and Choices
You may have certain rights regarding your personal information, including:
5.1 Access and Correction
You may request access to the personal information we hold about you. You can also request corrections to any inaccurate information.
5.2 Data Deletion
You can request the deletion of your personal information, subject to certain exceptions (e.g., if it’s necessary for our legal obligations).
5.3 Opting Out
You may opt out of receiving marketing emails by following the unsubscribe link in the emails. Please note that you may still receive important transactional communications from us.
5.4 Do Not Track
Our Services do not respond to "Do Not Track" signals. However, you can control your preferences related to cookies and tracking in your browser settings.
6. Data Security
We implement appropriate security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, firewalls, and secure access controls. However, no system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
If you are accessing our Services from outside the United States, your information may be transferred to, and processed in, the U.S. or other countries where we operate. By using our Services, you consent to the transfer of your data as outlined in this Privacy Policy.
8. Children’s Privacy
Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected information from a child under 13, please contact us immediately so that we can take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and indicating the date of the last revision. Your continued use of our Services following the posting of changes signifies your acceptance of those changes.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:ConneXio Cloud LLC
Email: legal@connexiocloud.com
Phone: 1(800)397-8563
Compliance with Global Privacy Laws
1. GDPR Compliance (Europe)
If you are an individual in the European Economic Area (EEA), you have specific rights under the General Data Protection Regulation (GDPR), including the right to:
Access, rectify, or erase your personal data.
Restrict or object to the processing of your data.
Data portability.Withdraw consent for processing activities.
2. CCPA Compliance (California)If you are a resident of California, you have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what personal information is being collected.
The right to request the deletion of personal information.
The right to opt out of the sale of personal information (Note: We do not sell personal information).
You may exercise these rights by contacting us at legal@connexiocloud.com
